Privacy Policy

Last updated: January 2025

1. Introduction

ArcticTrail ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and RV rental services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Payment and billing information
• Driver's license information
• Booking preferences and history
• Communications with our team

3. How We Use Your Information

We use the information we collect to:

• Process and manage your RV rental bookings
• Communicate with you about your reservations
• Process payments and prevent fraud
• Improve our services and customer experience
• Comply with legal obligations
• Send promotional communications (with your consent)

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment processors (Stripe) to handle transactions securely
• Insurance providers when required for your rental coverage
• Law enforcement when required by law
• Service providers who assist in operating our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe and is never stored on our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for accounting purposes.

7. Your Rights

Under GDPR and Norwegian privacy law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

8. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies without your explicit consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: jorgen@arctictrail.no
Phone: +47 926 49 183
Address: Ropnesvegen 43, 9107 Kvaløya, Norway

You may also contact the Norwegian Data Protection Authority (Datatilsynet) if you have concerns about how we handle your personal data.